(Group) Manual Handling CA/Update

Cancellation Policy

Individual Bookings: Full payment for online bookings must be made at the time of booking. Group Bookings: Full payment for group training courses must be received within 7 days of the invoice date to secure the booking, unless otherwise agreed. Cancellation of a booking by an individual or organisation following submission of the booking form will attract the following charges based on time prior to course commencement date: Cancellation exceeding 30 days: No Fee Cancellation between 30 – 14 days: 25% of full fee retained Cancellation between 13 -7 days: 50% of full fee retained Cancellation less than 7 days: Full fee retained If you wish to postpone your booking, notice of this must be received at least 14 days prior to the course start date for your fee to be transferred (this does not apply to group bookings). Less notice than this may incur further charges. One postponement per booking is permitted. Nags Training Solutions reserve the right to cancel, postpone or re-arrange any training course without reason. If this unlikely event occurs Nags Training Solutions will provide as much notice as possible and where payment has been made, the customer will be entitled to a full refund. If you have made a mistake in your booking and cannot correct it in the website, contact us and we will correct the mistake. When confirmation of your booking is received, this is to indicate that we have received your booking. It does not indicate that a contract exists between us. We will indicate acceptance of your booking, and hence a contract between us, when we send you an invoice. Tax Charges – Nags Training Solutions is a sole trader company and not registered in the UK for VAT.

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